Shipping Policy
This Shipping Policy outlines how orders from 4th Ave Electronics are processed, shipped, and delivered.
1. Shipping Territory & Costs
We currently ship exclusively within the United States. All prices are charged in United States Dollars (USD $).
- Free Standard Shipping: on orders over $75.
- Flat Rate: a flat $4.99 Standard Shipping fee applies to orders under that threshold.
- No Hidden Fees: the price shown at checkout is the final price.
2. Handling & Order Cut-Off Times
- Order Cut-Off: orders placed before 2:00 PM ET are processed the same business day.
- Handling Time: 1-2 business days (Mon-Fri) from order confirmation to dispatch.
- Processing Days: orders are processed Monday through Saturday, excluding U.S. public holidays.
3. Transit Time & Delivery Estimates
- Transit Time: 3-7 business days (Mon-Sat) from dispatch to delivery.
- Total Estimated Delivery: 4-9 business days from order placement, weekends and U.S. public holidays excluded.
- Service Type: Standard Shipping only — we do not offer expedited or overnight options.
4. Tracking & Delivery Accuracy
Once your order ships, we email a shipping confirmation containing the carrier name, tracking number, and a link to monitor your delivery in real time. Allow 24–48 hours after dispatch for the first tracking scan to appear.
Please double-check your shipping address at checkout. Reshipment fees may apply if a parcel is returned to us due to an incorrect or incomplete address.
5. Delivery Issues & Damages
- Damaged in Transit: report any damage within 24 hours of delivery by emailing support@nexfordtech.com with photos of the item and its packaging.
- Lost Packages: if tracking shows your order as delivered but you cannot locate it, check with neighbors and your local carrier first, then contact us so we can open a carrier investigation.
- Resolution: confirmed damages and carrier losses are resolved with a replacement or full refund — see our Return & Refund Policy for full terms.
6. Contact & Business Information
If you have any questions about shipping or a recent order, please contact us:
- Store Name: 4th Ave Electronics
- Address: 10 S 4th Ave, Mt Vernon, NY 10550, United States
- Email: support@nexfordtech.com
- Phone: +1 914-699-0077