Cancellation Policy

This page explains how to cancel an order placed at 4th Ave Electronics. Cancellations are accepted while an order has not yet been dispatched.

1. Overview

This policy covers pre-dispatch cancellations of shipped orders and and pre-dispatch modifications (address, size, quantity, or item swaps). Any customer who has placed an order may request a cancellation under the conditions below.

2. Cancellation Window

  • Online Orders (Shipped): cancellation requests must reach support before 2:00 PM ET on the dispatch day. Orders dispatched before the request is received are handled under the Return & Refund Policy.

3. How to Cancel an Order

  1. Email: send your order ID, name, and reason to support@nexfordtech.com.
  2. Phone: call +1 914-699-0077 during business hours (Monday–Thursday: 10:00–19:30; Friday: 10:00–14:00; Saturday: Open 24 hours; Sunday: 10:00–18:00).

Support replies within 24 hours on business days. Once approved, the refund follows the timing described in Section 6.

4. Post-Shipment Cancellations

Once an order has been dispatched, it can no longer be cancelled. To proceed, please follow our Return & Refund Policy; the return window is 30 days from the date of delivery from the date of delivery.

5. Refund After Cancellation

For approved cancellations (before dispatch), refunds are issued to the original payment method in USD within 5-7 business days after cancellation approval.

Your bank or card provider may add 1–2 additional business days before the refund appears on your statement.

6. Cancellation Fees

4th Ave Electronics does not charge cancellation, processing, or restocking fees for orders cancelled within the window described above. Customers receive a full refund of the order amount paid.

Pre-dispatch cancellations are not split or partially refunded — the refund is always for the full order amount.

7. Order Modifications

Modifications to a placed order (address change, size or quantity change, item swap) must reach support before 2:00 PM ET on the dispatch day, via the same channels listed in Section 3. Modification requests received after dispatch are handled under the Return & Refund Policy.

8. Contact

  • Store Name: 4th Ave Electronics
  • Address: 10 S 4th Ave, Mt Vernon, NY 10550, United States
  • Email: support@nexfordtech.com
  • Phone: +1 914-699-0077
  • Hours: Monday–Thursday: 10:00–19:30; Friday: 10:00–14:00; Saturday: Open 24 hours; Sunday: 10:00–18:00